Returns & Product Claims Policy

General Return Policy

Due to the nature of nutritional supplement products, we generally do not accept returns of opened, used, or partially resold products. All sales are final on opened merchandise. Please ensure your order is accurate before confirming checkout.

Damaged or Defective Products

If you receive a shipment with damaged, defective, or incorrectly shipped products, please notify us within 48 hours of receipt. To submit a product claim, contact your account manager or email us at info@legacysupplementsintl.com with:

• Your order number
• A description of the issue
• Photographic documentation of the damage or defect

We will review your claim and work with you to resolve it promptly. Approved claims are typically resolved via credit, replacement shipment, or refund at our discretion.

Incorrect Orders

If you receive a product you did not order, or if the incorrect SKU was shipped, contact us within 48 hours of delivery. We will arrange for the correct product to be shipped and coordinate the return of the incorrect item at our expense.

Non-Returnable Items

The following are non-returnable:

• Opened or partially used supplement products
• Products returned after 48 hours of receipt
• Products not purchased directly from Legacy Supplements International
• Products that have been resold or redistributed

Product Representations

We do not make any representations or warranties regarding the efficacy, safety, or regulatory compliance of any products beyond what is provided by the original manufacturer. All products are sourced through authorized distribution channels and ship sealed in original manufacturer packaging.

Contact

To submit a product claim or discuss a return, contact your account manager or reach out through our distributor application form or WhatsApp. Please include your order number in all communications.