Shipping Policy

US Domestic Shipping

All domestic US orders ship from our US-based distribution center. Standard processing time is 1–3 business days from order confirmation. Express and freight options are available at checkout or by request. Shipping rates are calculated based on weight, dimensions, and destination.

International Shipping

We ship internationally to distributors and retailers in 30+ countries across Latin America, the Caribbean, Asia, and Europe. International orders are processed identically to domestic orders, with the addition of customs documentation prepared by our logistics team.

International buyers are responsible for all applicable customs duties, import taxes, and regulatory compliance in the destination country. We recommend consulting your local import regulations before placing an order.

Freight & Container Orders

For large-volume orders, we offer full-container and less-than-container (LCL) freight options. Contact your account manager or reach out via WhatsApp to request a freight quote that includes shipping, duties, and estimated transit time to your port or warehouse.

Order Tracking

Once your order ships, you will receive a tracking number via email. For international orders, tracking information may be limited once the shipment clears customs in the destination country. Your account manager can provide more detailed updates on international shipments upon request.

Shipping Notifications

We send shipping notifications to the email address on file once orders are processed and dispatched. Please ensure your account information is current to receive timely updates.

Contact

For questions about shipping, freight quotes, or your order status, contact your account manager or reach out through our distributor application form or WhatsApp.